RETURN & EXCHANGEPOLICY

RETURN & EXCHANGE POLICY 

The PAT McGRATH LABS return & exchange policy allows up to 30 days to return for a full refund or exchange on unused products. Exclusions apply. 

We will initiate your refund once the return order is received and processed at our warehouse in 3-5 business days. If you are exchanging, your product will be dispatched once it is exchanged at a UPS facility.

If returning or exchanging a product kit, please return all products included in the kit, as partial kits are not eligible for returns. Any questions, please reach out to Customer Care.

All Pat’s Vault selections are final sale and not eligible for return or exchange. Additionally, markdowns are also final sale. Full-priced selections remain eligible for return or exchange.
Skin Fetish: Glass 001 Legendary Glow Setting Spray is final sale and is not eligible for returns or exchanges.

If any items in your order arrive damaged or in an unsatisfactory condition, please contact us within 30 days of receiving your order.

Please provide your order number and clear photos of the damaged item(s) alongside your packing slip through our CONTACT US section. Be sure to contact us using the email address associated with your order.

Please note that we’re unable to review claims submitted more than 30 days after delivery. We kindly ask that you do not dispose of the damaged item(s), as they may need to be returned in order for us to resolve your request.

DOMESTIC RETURNS & EXCHANGES

Please Click Here and follow the instructions on how to return or exchange your order. 

INTERNATIONAL RETURNS

Please Click Here and follow the instructions on how to return your order. Kindly note that all return postage and fees are the responsibility of the customer.

Goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return.

TIKTOK SHOP RETURNS

Please visit the TikTok App to manage all orders placed through the TikTok Shop.