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FAQ


LAUNCHES

Q: How do I find out about the next Pat McGrath Labs product launch or restock?
A: Pat announces all of her launches on social media, so please follow her @patmcgrathreal on Instagram, Twitter, or Facebook to find out first.

ORDERS

Q: Can I update my order after it's been placed?
A: Once an order is submitted and confirmed, changes cannot be made. Please be sure to verify all pertinent information before finalizing your order.

PAYMENT

Q: What forms of payment do you accept?
A: Visa, MasterCard, American Express, JCB, Discover, Diners Club, and PayPal.

PRODUCT

Q: Are Pat McGrath Labs products cruelty-free?
A: Pat McGrath Labs does not test our products or ingredients on animals except when required by law.

Q: Where can I find more information about your products?
A: Please contact customercare@patmcgrath.com for more information about each product.

DISCOUNTS

Q: Does Pat McGrath Labs offer a professional discount?
A: Because of limited quantities, Pat McGrath Labs does not offer professional discounts at this time.

RETURNS

Q: What is your return policy?
A: We will accept returns on items that are purchased via www.patmcgrath.com unopened and unused within 30 days of purchase date for a refund. Please contact customercare@patmcgrath.com with your reason for return, and send your product + the packing slip with the courier of your choice (excluding US Postal Service) to the following address: Capacity c/o Pat McGrath Labs 1101 Corporate Road North Brunswick, NJ 08902 Please note: any shipping fees associated with purchases and returns are the responsibility of the customer and will not be refunded. Pat McGrath Labs is not responsible for any shipping fees or lost returns. Upon receipt of goods, please allow for 10-15 business days before your refund is issued.

SHIPPING & HANDLING

Q: Will you ship to a PO Box?
A: At this time, our courier is unable to ship to PO boxes.

Q: How long will it take for my item to arrive?
A: Please allow for an additional 48 to 72 hours processing time before your item ships. After your order is processed, we can ship via the following methods:
Standard Shipping: 7-13 business days
2 Day Shipping: 3-5 business days
1 Day Shipping: 2-4 business days
DHL Express Worldwide: 5-18 business days *(see below)

*INTERNATIONAL SHIPMENTS

Q: What is the transit time for international shipments?
A: The transit time for International Orders can vary significantly compared to domestic shipments. Please be advised that it will typically take 2 - 3 business days to process an international order including the preparation of customs forms, and between 6 - 15 business days for it to arrive to you after it has been shipped. Additionally, your country's Customs Authority has the right to hold your package for any reason, for 1 - 30 days of receipt. Should this delay occur, Pat McGrath Labs does not have the authority or ability to make any changes to or expedite your order. Please feel free to contact your customs authority for more information.

Q: Who is responsible for international customs fees?
A: International Customers please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. Please be aware that these fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.

Q: Where does Pat McGrath Labs ship to?
A: We ship across the US and to most countries internationally. Below is a list of countries that we are currently unable to ship to.

Algeria, Angola, Armenia, Aruba, Azerbaijan, Bangladesh, Barbados, Belarus, Belize, Bhutan, Bosnia And Herzegovina, Botswana, Brazil, Cambodia, China, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Croatia, Egypt, Ethiopia, Faroe Islands, Gabon, Gambia, Georgia, Gibraltar, Greenland, Guyana, Haiti, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Macao, Madagascar, Malawi, Malta, Moldova, Republic of, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Niger, Nigeria, Norway, Pakistan, Papua New Guinea, Paraguay, Portugal, Qatar, Russia, Rwanda, Sao Tome And Principe, Saudi Arabia, Serbia, Seychelles, Spain, Sri Lanka, Suriname, Syria, Tanzania, United Republic Of, Tunisia, Turkey, Turkmenistan, Uganda, Uzbekistan, Yemen, Zambia, Zimbabwe, Anguilla, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Cook Islands, Cuba, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands (Malvinas), French Guiana, Guinea, Guinea Bissau, Iran, Islamic Republic Of, Iraq, Kiribati, Korea, Democratic People's Republic Of, Libyan Arab Jamahiriya, Mali, Mauritania, Mayotte, Nauru, Niue, Saint Helena, Saint Pierre And Miquelon, Sierra Leone, Solomon Islands, Somalia, Sudan, Swaziland, Tajikistan, Togo, Tokelau, Tuvalu.

CONTACT INFORMATION

PAT McGrath Cosmetics
126 5th Avenue, 5th Floor
New York, NY 10011
customercare@patmcgrath.com